CANCELLATION POLICIES


No penalties will apply if cancelation occurs 24 hours prior to arrival date, after this period, all cancelations will result in a one night rate penalty.


During holidays all cancellations made within 72 prior the arrival date will automatically result in a 3 night rate penalty.


Rates and availability will be confirmed only to reservations guaranteed with a valid credit, bank deposit or wire transfer. In order to confirm a reservation we’ll charge 1 night-rate plus $5 USD ($50 pesos) administration fee, to the provided credit card. Guest will be able to pay the balance of their stay in cash, credit or debit card at check in time.

 

If you prefer to pay through Bank deposit or Wire Transfer we kindly ask you to send us copy of the deposit slip via fax (+52 322 222 0366) or e-mail (reserva@hotelrio.com.mx), otherwise, your reservation cannot be confirmed.

 

This property considers guests aged 10 and older at time of travel as adult, fees and additional charges will apply according to room occupation.

 

Prices and room availability are not guaranteed until deposits are received.

 

Rooms will be guaranteed for late arrival till 11pm before considered "No Show". We appreciate if you let us know if you're planning to arrive after this time.

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